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Home > FAQs
Here you will find answers to the most frequently asked questions about our bed bug trap CiBug, its application, and the ordering process. If you need further information, please feel free to contact us directly.
The name "CiBug" is composed of two parts – both essentially mean the same thing: Ci is a nod to the Latin word Cimex (bug), and "Bug" in English also stands for bug or beetle. The deliberate duplication emphasizes what CiBug is all about: a targeted trap for this specific type – discreet, effective, and specialized in the behaviour of bed bugs or similar crawling insects.
CiBug exploits the natural behaviour of bed bugs. The creatures enter a trap made of harmless cardboard. Inside, a mechanism with tensioned special paper ensures that the entrance is automatically sealed – without the bug noticing.
We recommend at least two traps per room – one on each side of the bed frame. In larger rooms or in cases of suspicion, additional traps may be advisable.
In many cases, this is a good sign: If CiBug remains empty over a longer period, it is highly likely that there is no active bed bug infestation.
No, CiBug is specifically designed for monitoring bed bugs or other types of crawling insects – with the aim of clearly detecting an infestation.
The trap relies on material psychology: Cardboard is perceived as familiar by bed bugs, and an attractant can be used if needed.
Yes, to maintain consistently high effectiveness, CiBug should be replaced every three months.
Simply fill out our order form on the website. Alternatively, you can also reach us via email. We will get back to you within 1–2 business days with a non-binding offer.
The delivery time is usually 2 to 5 business days. We will inform you of the exact delivery date upon order acceptance.
We accept a variety of payment methods, including credit cards, PayPal, and traditional bank transfers. You can select your preferred payment method during the ordering process.
As long as the goods have not been shipped, you can easily cancel your order. Please contact our customer service – the sooner, the better.
Yes, CiBug is not only designed for professional use but is also ideal for private households. The trap is easy to use, requires no special prior knowledge, and offers an effective way to detect and control bed bugs early. This makes CiBug a reliable solution for both professionals and private individuals.
No. The trap contains no toxic substances, operates purely mechanically, and can be safely used in sleeping areas.